How we helped Embrace streamline operations and amplify suicide hotline support

How we helped Embrace streamline operations and amplify suicide hotline support

Project overview

Embrace, a leading non-profit in Lebanon, is dedicated to raising awareness and offering vital support during crises. They have impacted countless lives nationwide. However, with a sizable team of over 300 operators, they faced challenges. Their reliance on basic tools like Excel and WhatsApp and convoluted management systems jeopardized their ability to provide timely assistance.

Recognizing the gravity of the challenge, we leveraged our extensive expertise in consulting and development to incorporate a solution to digitize their internal process and operator facility management.

Client
Embrace
Year
2021
Services
Consult, Dev
Platform
Web and Mobile

Execution

Embarking on a transformative journey, we meticulously shaped a digital architecture that echoed Embrace's core values.

Our crafted solutions meant:

  • Swift and accurate call processing
  • Real-time, intuitive operator scheduling
  • Digital supervisor meeting and sessions
  • Notification handling for specific departments
  • Data tracking and BI dashboard
  • Web portal for optimized overview
  • Seamless follow-up mechanisms

Project Results

A custom app that streamlined Embrace's internal processes. From ensuring regular follow-ups to validating each operator’s schedules across various timeframes, we fortified their operations.

In line with our commitment to excellence, the system was equipped with advanced data reporting capabilities for comprehensive monthly analysis

How we helped Embrace streamline operations and amplify suicide hotline support

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